Two “suggestions” for rolling out a CD implementation to your company
February 12, 2010
1. Print this and tape it in everyone’s cubicle. Via XKCD
Better yet, save the image and set it as the the desktop wallpaper on every machine in your organization. Save a tree.
2. Roll out a “Sandbox” workspace like CD Support guy John Schuller recommends.
Here’s what you need to do in this sandbox workspace. Or rather what your employees need to do: Screw around. Try crap. Answer their own questions. Take ownership of the process. Learn something no one else in the company knows how to do. And do any of this without a shred of fear that they might mess something up. It’s a sandbox. It’s meant for learning.
How much more beneficial is it to empower your workers to try things on their own, than to direct them to a support team? Sure, the support team can tell you exactly how to change the due date on a task. But at what cost? The cost of an hour while the employee sits and twiddles her thumbs waiting for a member of the Forums to take a screenshot of the big red “X” in the tool bar (that, like every other toolbar, deletes something) and post the pic to the forum to show them where to find it? How many other ‘unknown’ features might that user find if she took the time to simply hover her mouse over each icon and find out what it does?
The next big, game changing use for Central Desktop might go undiscovered, because your employees aren’t empowered to screw around in a safe area of Central Desktop.
February 24, 2010 at 11:08 pm
[...] and see how it works, and how you can work with it. Last week, I mentioned the potential gains of shunning the user forum to find out where that darned “Delete” button is located, and it applies just as much (if not more) now than it did [...]
February 25, 2010 at 11:45 pm
Love the flowchart.
February 26, 2010 at 7:10 am
Me too. Too bad I can’t take credit for it. Or tattoo it onto the back of certain people’s hands.
Oh well.
May 8, 2010 at 10:15 am
[...] and see how it works, and how you can work with it. Last week, I mentioned the potential gains of shunning the user forum to find out where that darned “Delete” button is located, and it applies just as much (if not more) now than it did [...]